Effective as of July 24, 2023.
At QuantumForce, trust is our #1 value. This Privacy Statement describes how QuantumForce collects, uses, shares, or otherwise processes information relating to individuals (“Personal Data”) and the rights associated with that processing.
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QuantumForce, Inc. and/or its affiliated entities are responsible for the processing of your Personal Data as described in this Privacy Statement, unless specified otherwise, and act as the controller of such Personal Data.
For detailed privacy information related to a QuantumForce customer or affiliate who uses QuantumForce products and services as the controller, please contact that customer directly. QuantumForce is not responsible for the privacy or data security practices of its customers, which may differ from those explained in this Privacy Statement.
This Privacy Statement applies to the processing of Personal Data collected by us when you:
Our websites and services may contain links to other websites, applications, platforms, and services maintained by third parties. The information practices of these third parties, including the social media platforms that host our branded pages, are governed by their privacy statements.
In some circumstances, we also collect, or our partners provide us with, publicly available information which may contain Personal Data that you have published or made available online. The way in which our partners collect this is detailed in their own privacy policies.
The Personal Data we collect directly from you may include identifiers, professional or employment-related information, financial account information, commercial information, visual information, and internet activity information, among others.
| Personal Data Collection Scenarios | Situations | Categories of Personal Data |
|---|---|---|
| Customer or user interactions | If you express an interest in our services, request customer support, use “Contact Us” features, register for events, participate in programs, trainings, or surveys, or are employed by a customer whose information is shared with us. | Contact information such as your name, job title, company name, address, phone number, email, username, password, and other voluntarily provided details. |
| Transactions and registrations | If you make purchases via our websites or register for an event or webinar. | Contact, financial, and billing information such as billing name, address, credit card number, or bank account information. |
| Event attendance | If you attend an event. |
Badge information including name, title, company name, address, country, phone number, email address, image, and video. If explicitly consented, biometric data (facial features). During COVID-19, health data such as temperature, symptoms, exposure, vaccination status, test results, and travel history. |
| Community participation | If you register for a community, program, training, or certification. | Username, photo, video, or other biographical information such as occupation, location, social media profiles, company name, expertise, and interests. |
| Website or email interaction | If you interact with our websites or emails. | Device and usage information (IP address, browser, operating system) collected through cookies, web beacons, or similar technologies. |
| Product and service usage | If you use and interact with our products and services. | Device and service usage information via log files or other technologies (Usage Data). |
| Phone communications | If you communicate with us via phone. | Name, voice, and other voluntarily shared Personal Data. |
| Office visits | If you visit our offices. |
Name, email address, phone number, company name, date/time of arrival, image or video. During COVID-19: health data as required for safety. |
| Research participation | If you voluntarily submit information via surveys, questionnaires, or research. | Information you provide, which may include Personal Data or special categories of Personal Data, if voluntarily disclosed. |
| Suppliers or service providers | If you are a supplier or service provider to QuantumForce (or work for one). | Contact, payment, and billing information. |
If you provide QuantumForce, its service providers, or affiliates with any Personal Data relating to other individuals, you represent that you have the authority to do so, and where required, have obtained the necessary consent.
If you believe your Personal Data has been provided to us improperly, or want to exercise your rights, please contact us using the information provided in Section 13 below.
We also collect information about you from other sources including partners from whom we collect or purchase Personal Data or who provide us with publicly available information which may contain Personal Data. We may combine this information with Personal Data provided by you.
The Personal Data we collect to provide our products and services may include information you have made publicly available online or published by third parties, such as news articles or social media platforms. In certain cases, we collect this information from partners who may receive this data when you visit or use their services or through the third parties they work with.
We may also collect location information from third parties to offer features like identity management and multi-factor authentication.
The Personal Data we collect from other sources for tailored advertising may include identifiers, professional or employment-related information, education information, commercial information, visual information, internet activity information, and behavioral inferences. We collect this data from third-party providers of business contact information for purposes such as targeted advertising, delivering relevant content, event promotion, profiling, and verifying contact information.
We use tools such as cookies, web beacons, pixels, and similar technologies to collect information that may contain Personal Data as you navigate our websites, use our services, or interact with our communications.
As is true of most websites, we gather certain device information when individual users visit our websites. This information may include identifiers, commercial information, and internet activity information such as IP address (or proxy server information), device and application information, identification numbers and features, location, browser type, plug-ins, integrations, Internet service provider, mobile carrier, the pages and files viewed, searches, referring website, app or ad, operating system, system configuration information, advertising and language preferences, date and time stamps associated with your usage, and frequency of visits to the websites. This information is used for the purposes set out in section 5 of this Privacy Statement below. In addition, we gather certain information as part of your use of our products and services (“Usage Data”). This information may include: (i) identifiers, such as user ID, organization ID, username, email address and user type; (ii) commercial information; and (iii) internet activity information such as IP address (or proxy server), mobile device number, device and application identification numbers, location, language, browser type, Internet service provider or mobile carrier, user interactions such as the pages and files viewed, website and webpage interactions including searches and other actions you take, operating system type and version, system configuration information, date and time stamps associated with your usage and details of which of our products and product versions you are using. This information is used for the purposes set out in detail in section 5 of this Privacy Statement below. In addition, we may use aggregated Usage Data for other internal business purposes, such as to identify additional customer opportunities and to ensure that we are meeting the demands of our customers and their users. Please note that this Usage Data is primarily used to identify the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to our customers.
We use technologies such as web beacons, pixels, tags, and JavaScript, alone or in conjunction with cookies, to gather information about the use of our websites and how people interact with our emails. When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience. We use both session-based and persistent cookies on our websites. Session-based cookies exist only during a single session and disappear from your device when you close your browser or turn off the device. Persistent cookies remain on your device after you close your browser or turn your device off. To change your cookie settings and preferences for one of our websites, click the Cookie Preferences link in the footer of the page. You can also control the use of cookies on your device, but choosing to disable cookies on your device may limit your ability to use some features on our websites and services. We also use web beacons and pixels on our websites and in emails. For example, we may place a pixel in a marketing email that notifies us when you click on a link in the email. We use these technologies to operate and improve our websites and marketing emails. – please see more details in the “Advertising Cookies” row in the table below. For instructions on how to unsubscribe from our marketing emails, please see Section 10.4 below.
The following describes how we use different categories of cookies and similar technologies and your options for managing the data collection settings of these technologies:
| Type of Cookies | Description | Managing Settings |
|---|---|---|
| Required Cookies | Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies. If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests. |
Because required cookies are essential to operate the websites, there is no option to opt out of these cookies. |
| Functional Cookies | Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. Functional cookies may also be used to improve how our websites function and to help us provide you with more relevant communications, including marketing communications. These cookies collect information about how our websites are used, including which pages are viewed most often. We may use our own technology or third-party technology to track and analyze usage information to provide enhanced interactions and more relevant communications, and to track the performance of our advertisements. Salesforce may also use HTML5 local storage or Flash cookies for the above-mentioned purposes. These technologies differ from browser cookies in the amount and type of data they store, and how they store it. |
We need your prior consent to use functional cookies. To change your cookie settings and preferences, including those for functional cookies, click the Cookie Preferences link in the footer of the page. To learn how to control functional cookies via your individual browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here. |
| Advertising Cookies | Advertising cookies track activity across websites in order to understand a viewer’s interests and to direct marketing to them. We sometimes use cookies delivered by us or by third parties to show you ads for our products that we think may interest you on devices you use and to track the performance of our advertisements. For example, these cookies collect information such as which browser you used when visiting our websites. Salesforce also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites. Advertising networks follow your online activities over time and across different websites or other online services by collecting certain data through automated means, including through the use of cookies. These technologies may recognize you across the different devices you use. When we work with third party advertising networks, we require them to restrict their data processing to only what is necessary to provide us with the advertising services we request. |
We need your prior consent to use of targeting and advertising cookies. To change your cookie settings and preferences, including those for targeting and advertising cookies, click the Cookie Preferences link in the footer of the page. See Section 4.3, below, to learn more about these and other advertising networks and your ability to opt o |
We may also use web beacons and tracking pixels in marketing emails to measure engagement and optimize our communication strategy. To unsubscribe from marketing emails, see Section 10.4 below.
As described above, we or one of our authorized partners may place or read cookies on your device when you visit our websites for the purpose of serving you targeted advertising (also referred to as “online behavioral advertising” or “interest-based advertising”).
In addition to using the user preference center, in many cases you may opt-out from the collection of non-essential device data on your web browser (see Section 4.1 above) by managing your cookies at the browser or device level. Please note, however, that by blocking or deleting cookies and similar technologies used on our websites, you may not be able to take full advantage of the websites. While some internet browsers offer a “do not track” or “DNT” option that lets you tell websites that you do not want to have your online activities tracked, these features are not yet uniform and there is no common standard adopted by industry groups, technology companies, or regulators. Therefore, we do not currently commit to responding to browsers’ DNT signals with respect to our websites. QuantumForce takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
Our websites may use social media features, such as the “Tweet” button and other sharing widgets (“Social Media Features”). Social Media Features may allow you to post information about your activities on our website to outside platforms and social networks. Social Media Features may also allow you to like or highlight information we have posted on our website or our branded social media pages. Social Media Features are either hosted by each respective platform or hosted directly on our website. To the extent the Social Media Features are hosted by the platforms themselves, and you click through to these from our websites, the platform may receive information showing that you have visited our websites. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile. QuantumForce also allows you to log in to certain of our websites using sign-in services. These services authenticate your identity and provide you the option to share certain Personal Data from these services with us such as your name and email address to pre-populate our sign-up form. Your interactions with Social Media Features are governed by the privacy policies of the companies providing them.
If you use certain features of our services on a mobile device, we may also collect telephony log information (like phone numbers, time and date of calls, duration of calls, SMS routing information and types of calls), device event information (such as crashes, system activity, hardware settings, browser language), and location information (through IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points and cell towers).
We collect and process your Personal Data (including, where legally permissible, special categories of Personal Data) for the following purposes and rely on the legal bases outlined below:
| Purpose | Description | |
|---|---|---|
| Providing our websites (including our social media pages) | We process your Personal Data to operate and administer our websites and to provide you with the content you access and request. | |
| Improving our websites | We process your Personal Data to analyze overall trends and help us improve the user experience on our websites | |
| Promoting the security of our websites | TWe process your Personal Data by tracking use of our websites and verifying and investigating activity | |
| Displaying personalized advertisements and content | We process your Personal Data to conduct market research, advertise to you, provide personalized information about us on and off our websites and to provide other personalized content based upon your activities and interests | |
| Registering visitors | We process your Personal Data, including registration information and associated non-disclosure information, for security reasons | |
| Managing event registrations and attendance | Plan and host events or webinars, send related communications. | Performance of a contract or explicit consent. |
| Ensuring health and safety | Process data during visits or events for COVID-19 and health compliance. | Consent or legitimate interest in ensuring safety and public health. |
| Sending communications | Send marketing information, newsletters, or product updates. | Legitimate interest or prior consent. |
| Recording phone calls | Record calls for quality assurance or training (with consent where required). | Consent or legitimate interest in maintaining quality communication. |
| Providing our services | Perform our contract with you and manage your service use. | Necessary for contract performance or legitimate interest. |
| Maintaining security | Detect, investigate, and prevent suspicious activity, fraud, or cybercrime. | Legitimate interest in promoting safety and protecting rights. |
| Complying with legal obligations | Cooperate with authorities or regulators as required by law. | Legal obligation or legitimate interest in legal protection and compliance. |
If we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide the required Personal Data when requested, we may not be able to perform our contract with you.
We may share your Personal Data with the following parties:
We may also share aggregated Usage Data with QuantumForce’s service providers for the purpose of helping QuantumForce in such analysis and improvements. Additionally, QuantumForce may share Usage Data on an aggregate basis in the normal course of operating our business; for example, we may share information publicly to show trends about the general use of our services. Anyone using our communities, forums, blogs, or chat rooms on our websites may read any Personal Data or other information you choose to submit and post. For more information on the recipients of your Personal Data, please contact us by using the information in Section 13 below.
Your Personal Data may be collected, transferred to and stored by us in the United States and by our affiliates and third-parties disclosed in Section 6, above, that are based in other countries.
Therefore, your Personal Data may be processed outside your country or jurisdiction, including in places that are not subject to an adequacy decision by the European Commission or your local legislature or regulator, and that may not provide for the same level of data protection. We ensure that the recipient of your Personal Data offers an adequate level of protection and security, for instance by entering into the appropriate back-to-back agreements and, if required, standard contractual clauses or an alternative mechanism for the transfer of data as approved by the European Commission (Art. 46 GDPR) or other applicable regulators or legislators. Where required by applicable law, we will only share, transfer or store your Personal Data outside of your jurisdiction with your prior consent.
Our websites and services are not directed at children. We do not knowingly collect Personal Data from children under the age of 13. We do not knowingly collect Personal Data for children between 13-18 unless we have obtained consent from a parent or guardian or such collection is subject to a separate agreement with us or the visit by a child is unsolicited or incidental. If you believe we have mistakenly or unintentionally collected Personal Data of a minor without appropriate consent please contact us by using the information in Section 13 below and we will take steps to delete their Personal Data from our systems.
We may retain your Personal Data for a period of time consistent with the original purpose of collection (see Section 5 above) or as long as required to fulfill our legal obligations. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of the Personal Data being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Data, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).
After expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data.
For more information on data retention periods, please contact us by using the information in Section 13 below.
You may have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws these rights may include the right to:
Where we process your Personal Data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection.
Please note that Automated Decision-Making currently does not take place on our websites or in our services.
To exercise your rights, please contact us by using the information in Section 13 below. Your Personal Data may be processed in responding to these rights. We try to respond to all legitimate requests within one month unless otherwise required by law, and will contact you if we need additional information from you in order to honor your request or verify your identity. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive. If you are an employee of a QuantumForce customer, we recommend you contact your employer’s system administrator for assistance in correcting or updating your information.
Some registered users may update their user settings, profiles, organization settings and event registrations by logging into their accounts and editing their settings or profiles.
To update your billing information, discontinue your account or request return or deletion of your Personal Data and other information associated with your account, please contact us by using the information in Section 13 below.
As described above, we may also process Personal Data submitted by or for a customer to our products and services. To this end, if not stated otherwise in this Privacy Statement or in a separate disclosure, we process such Personal Data as a processor on behalf of our customer (and its affiliates) who is the controller of the Personal Data (see Section 1 above). We are not responsible for and have no control over the privacy and data security practices of our customers, which may differ from those explained in this Privacy Statement. If your data has been submitted to us in our role as a processor by or on behalf of a QuantumForce customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with them directly. Because we may only access a customer’s data upon their instructions, if you wish to make your request directly to us, please provide us the name of the QuantumForce customer who submitted your data to us. We will refer your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.
If we process your Personal Data for the purpose of sending you marketing communications, you may manage your receipt of marketing and non-transactional communications from QuantumForce by clicking on the “unsubscribe” link located on the bottom of QuantumForce marketing emails, by replying or texting ‘STOP’ if you receive QuantumForce SMS communications, or by unsubscribing here. Please note that, notwithstanding the above, you will continue to receive marketing and non-transactional communications from CMO Club unless you manage your receipt of such communications by clicking on the “unsubscribe” link located on the bottom of CMO Club’s marketing emails.
You may also turn off push notifications on QuantumForce apps on your device, or unsubscribe by contacting us using the information in the “Contacting us” section, below. Please note that opting out of marketing communications does not opt you out of receiving important business communications related to your current relationship with us, such as communications about your subscriptions or event registrations, service announcements or security information.
If you want your phone number to be added to our internal Do-Not-Call telemarketing register, please contact us by using the information in Section 13 below. Please include your first name, last name, company and the phone number you wish to add to our Do-Not-Call register.
Alternatively, you can always let us know during a telemarketing call that you do not want to be called again for marketing purposes.
We take appropriate precautions including organizational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, the Personal Data we process or use.
While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices and signing out of websites after your sessions. If you have any questions about the security of our websites, please contact us by using the information in Section 13 below.
We will update this Privacy Statement from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we do, we will update the “effective date” at the top. If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a notice on our website or by contacting you directly, or where required under applicable law and feasible, seek your consent to these changes.
We encourage you to periodically review this Privacy Statement to stay informed about our collection, processing and sharing of your Personal Data.
QuantumForce has appointed a Data Protection Officer and, in India, a Grievance Officer. To exercise your rights regarding your Personal Data, or if you have questions regarding this Privacy Statement or our privacy practices, please use one of the options below. support@Quantum-Force.ai or call +1 408 368 4822.
QuantumForce Data Protection Officer (Privacy Team)When contacting us, please indicate your country and/or state of residence.
The California Consumer Privacy Act (as amended by the California Privacy Rights Act) requires businesses to disclose whether they sell or share Personal Data. As a business covered by the CCPA, we do not sell Personal Data. We may share Personal Data (in the form of identifiers and internet activity information) with third party advertisers for purposes of targeting advertisements on non-QuantumForce websites, applications and services. In addition, we may allow third parties to collect Personal Data from our sites or services if those third parties are authorized service providers who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Data, or if you use QuantumForce sites or services to interact with third parties or direct us to disclose your Personal Data to third parties.
California law requires that we detail the categories of Personal Data that we disclose for certain “business purposes,” such as to service providers that assist us with securing our services or marketing our products, and to such other entities as described in Sections 5 and 6 of this Privacy Statement. We disclose the following categories of Personal Data for our business purposes:
We may integrate artificial intelligence (“AI”) technologies, including but not limited to large language models (“LLMs”), in certain features of our services. By using these AI-powered features, you acknowledge and expressly consent that content, communications, and other relevant data you submit or generate through the service may be processed and transmitted by third-party AI providers for the purpose of delivering, improving, and supporting these functionalities. We disclose, share, and transmit only information necessary to enable the AI features, and implement technical and organizational measures, such as encryption and contractual data protection obligations, to safeguard your data during processing.
Data submitted for AI-powered services will not be sold or used for purposes other than providing and improving those services, unless required by law. You retain the right to access, correct, restrict, or request deletion of your data in accordance with applicable data protection laws. We reserve the right to update this notice as our services or regulatory requirements evolve. To exercise your rights or for any privacy concerns, contact [Data Protection Officer/Email].
California law grants state residents certain rights, including the rights to know and access specific types of Personal Data, to learn how we process Personal Data, to request deletion of Personal Data, to request correction of Personal Data, to opt-out of sharing your Personal Data for third party advertising purposes, and not to be denied goods or services for exercising these rights.
If you are a California resident under the age of 18 and have registered for an account with us, you may ask us to remove content or information that you have posted to our website(s). Please note that your request does not ensure complete or comprehensive removal of the content or information, because, for example, some of your content may have been reposted by another user.
For information on how to exercise your rights, please refer to Section 10.2 of this Privacy Statement. If you are an authorized agent wishing to exercise rights on behalf of a California resident, please contact us using the information in the “Contacting Us” section above and provide us with a copy of the consumer’s written authorization designating you as their agent.
If you would like to opt-out of shares using your cookie identifiers, turn on a Global Privacy Control in your web browser or browser extension. Please see the California Privacy Protection Agency’s website at https://oag.ca.gov/privacy/ccpa for more information on valid Global Privacy Controls. If you would like to opt-out of shares using other identifiers (like email address), please refer to Section 10.2 of this Privacy Statement.
We may need to verify your identity and place of residence before completing your rights request.
*Requests may be unable to be completed due to factors like duplicate requests, the inability to verify the resident’s identity or lack of response.
**Time to complete a request may depend in part on receipt of information from the person making the request, such as information to verify the person’s identity or information about the action requested. Data is for all requests received by the QuantumForce Family Affiliates from California residents between January 1 and December 31, 2024.
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